Personal Rights
Understand the rights that protect you in everyday life, from privacy and personal safety to interactions with businesses, institutions, and government.
How to Stop Unwanted Telemarketing Calls: Do Not Call Rules and Reporting
Learn how the Do Not Call Registry works, which calls are exempt, how to withdraw consent, block telemarketers, and report unwanted calls.
What to Do When a Debt Collector Contacts You About a Debt You Do Not Recognize
Learn how to verify an unfamiliar debt, request validation, dispute it in writing, check your credit reports, and respond to collection scams.
What to Do If Your Bank Account Is Frozen: Documents and Questions to Ask
Learn why banks freeze accounts, which documents to gather, what questions to ask, and how to respond to fraud reviews, garnishments, and identity checks.
How to Opt Out of Data Broker Websites: A Consumer Privacy Checklist
Learn how to find data broker listings, submit removal requests, protect sensitive information, and document opt-outs under applicable state privacy laws.
What to Do If an Online Order Arrives Damaged or Is Not What You Bought
Learn what to document, how to request a refund or replacement, and when to use marketplace or credit card disputes for a damaged or incorrect order.
What to Do When a Package Is Lost, Stolen, or Marked Delivered but Never Arrived
Learn what to do when a package is delayed, lost, stolen, or marked delivered but missing, including seller, carrier, police, and payment-dispute options.
When Can a Business Refuse Service? Understanding the Basics
Learn when a business may refuse service, when refusal may be discriminatory, and how disability, service-animal, contract, and state laws apply.
What to Know Before Signing a Waiver or Release Form
Learn what to review before signing a waiver or release, including negligence, unknown claims, indemnity, arbitration, and employment provisions.
What to Do After Identity Theft: A Practical Step-by-Step Guide
Follow practical steps after identity theft, including securing accounts, reporting fraud, freezing credit, correcting records, and monitoring for misuse.
What Are Your Rights When a Company Collects Your Personal Data?
Learn about consumer rights over personal data, including access, deletion, correction, portability, and advertising or data-sale opt-outs.
What to Do If a Company Refuses to Correct Your Personal Information
Learn how to request corrections to inaccurate personal information and escalate disputes involving credit, medical, background, and consumer records.
What Are Your Rights When a Flight Is Delayed or Canceled?
Learn when a delayed or canceled flight qualifies for a refund and what U.S. airlines may owe for rebooking, meals, hotels, and tarmac delays.
What to Know About Subscription and Membership Cancellation Rights
Learn your rights when canceling subscriptions and memberships, including renewal terms, recurring charges, refunds, documentation, and state-law protections.
How to Dispute an Error on Your Credit Report
Learn how to identify and dispute credit report errors, document your claim, contact credit bureaus and furnishers, and follow up on the results.